FAQs: Women's Golf, Tennis & Pickleball Apparel
FAQs
How can I place an order?
To make a purchase, find the product you like, select a color and size, and click the "Add to Cart" button. Continue adding products, or click "Checkout" to complete your order. Creating an Open Court account speeds up checkout, gives you access to order history, and keeps you updated on new releases and promotions.
Where does Open Court ship from?
We ship from our Port Carling and Toronto locations. Sometimes orders may arrive in two separate shipments to expedite delivery.
Can I change or update my order?
If your order hasn’t shipped, email info@shopopencourt.com as soon as possible. We’ll try to accommodate updates, but changes are not guaranteed once processing begins.
What is the status of my order?
You’ll receive a shipping confirmation email with tracking once your order ships. Still unsure? Email info@shopopencourt.com and we’ll check for you.
My order status isn't updating. Has my order not been received?
Email us at info@shopopencourt.com with your order number and we’ll look into it right away.
When will my order be shipped?
Orders typically ship within 3 business days.
What's the shipping time?
Shipping takes 3–5 business days depending on your location. During peak times, delays may occur. For questions, contact info@shopopencourt.com.
I think my package is lost. What should I do?
International deliveries may take up to 2 weeks. If there’s no tracking update after 5 business days, email info@shopopencourt.com and we’ll help track it down.
Can I cancel my order?
Once your order has shipped, we can’t cancel it. You may return it after receiving the item, per our return policy.
What is your return and exchange policy?
We accept returns/exchanges on regular-priced items within 14 days. Items must be unworn, unwashed, and with original tags. Email info@shopopencourt.com to start the process. In-store returns are for store credit or exchange within 10 days.
How do online refunds work?
Refunds are issued to the original payment method. You’ll receive a confirmation email. If the refund doesn’t appear in 14 days, contact your bank with the confirmation details.
Can I return my order after trying on the products?
Yes, but items with visible traces of makeup, deodorant, or perfume can’t be returned.
My item came damaged. What should I do?
Email info@shopopencourt.com with details and we’ll review and resolve the issue with a replacement or discount if applicable.
What size am I?
Check the product descriptions or email info@shopopencourt.com for personalized sizing help.
The style/size/colour I want is out of stock. Will it be restocked?
We launch new collections every season. Email info@shopopencourt.com and we’ll let you know if an item will return or suggest similar styles.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, AMEX, Discover) and PayPal. Some banks may apply foreign transaction fees.
Why was my payment declined?
If your payment method was declined, email info@shopopencourt.com and we’ll help you resolve the issue.
Are taxes and customs duties included in checkout?
No, duties and taxes are not included. Your local delivery company will contact you about applicable charges upon delivery.
Do you offer discounts for first-time buyers?
Yes! Sign up for our newsletter to receive 10% off your first order. One-time use only. Discount codes are not valid in-store and must follow our terms of use.
Will I be charged in my local currency?
All charges are in Canadian Dollars. If your card is in another currency, your bank will convert using the daily exchange rate at time of processing.
Do you offer price adjustments?
Unfortunately, we do not offer price adjustments. Subscribe to our newsletter and follow @open.court on social for upcoming promotions.
How can I contact customer service?
Email us at info@shopopencourt.com. We’re happy to help!
Where can I buy women’s golf clothes in Canada?
Shop online at shopopencourt.com or visit us in-store. We carry curated women’s golf clothing from premium brands across North America and Europe, available in Canada.
Do you carry tennis apparel that’s both stylish and functional?
Yes! Our tennis apparel combines sleek design with performance features like four-way stretch, built-in support, and moisture control—made to move with you on and off the court.
What are the best women's golf outfits for summer?
Our women’s golf outfits include breathable polos, lightweight skorts, and sweat-wicking layers to keep you comfortable and stylish on the course. Designed for movement and sun protection, these pieces are a summer must-have.
Do you sell sustainable or eco-friendly sportswear?
Yes, we carry a selection of sustainable golf, tennis, and pickleball clothing made with eco-conscious fabrics and responsible production practices. Look for our sustainability labels in product descriptions.
What are the best gifts for women who play golf or tennis?
Check out our gift-worthy items like visors, pickleball bags, tennis skirts, and cozy layers. They’re perfect for birthdays, holidays, or tournament season surprises.
How do your sizes fit for women’s athletic apparel?
Most of our apparel runs true to size, but we recommend consulting our Size Guide for specific brand fit notes. You can also book a fitting session in-store.
Can I wear Open Court outfits off the court?
Yes! Our apparel is designed to transition from court to street. Whether you're headed to brunch, errands, or travel, our pieces combine style and performance seamlessly.
Do you carry tennis skirts with built-in shorts or pockets?
Absolutely. Many of our tennis skirts and skorts come with built-in shorts and discreet pockets for balls, keys, or phones. Functional fashion at its best.
How do I take care of my performance fabrics?
Machine wash cold, avoid fabric softeners, and air dry to maintain fabric integrity and function. Always follow the care label on each garment for best results.